Pre-Install · Members
Appliance Checklist
What to do before we arrive to install your appliance — a quick prep list so install day goes smooth, start to finish.
What to do before we arrive to install your appliance — a quick prep list so install day goes smooth, start to finish.
For claims or any other assistance, call our Member Support Line. Your main point of contact for resolving any issue.
When you purchased your appliance, this is everything your installation already covers. The checklist below is what we need from you so we can deliver it.
These six things apply to every job we run, regardless of the appliance. Have them squared away and we can usually be in and out without a second trip.
Someone 18 or older must be on-site for the duration of the install. We can't leave the home unattended mid-job.
From the truck to the install location — driveway, walkway, doorways, hallways. 36" of clearance minimum, more for larger units.
Water, gas, and electrical at the install location need to be live and accessible. If shut-offs are old or seized, let us know in advance.
The old appliance should be empty, defrosted (if applicable), and accessible. Disconnection and haul-away are included.
Our van needs a legal spot within reasonable walking distance. Permits or guest passes are the homeowner's responsibility.
For their safety and ours. Doors will be open. Tools, hoses, and appliance parts will be on the floor for stretches of time.
We handle dishwashers, wall ovens, cooktops, microwaves, and range hoods directly. Specific requirements for each are below — pay attention to anything tagged for your state.
Our team walks through every dishwasher requirement on this page — the shut-off valve, the outlet, the air gap, the hose routing — so you can compare your kitchen to a ready one.
Your free dishwasher installation covers a standard hookup. If your plumbing, cabinetry, or electrical needs adjusting to accept it, you're welcome to hire your own contractor — or our team can complete it at the rates above.
Working shut-off valve
Air gap hole
Dedicated 120V outlet
What you ordered decides who shows up. Some appliances are handled start-to-finish by the Home Delivery team; the rest are installed by our licensed Pro team. Order from both and you'll get separate calls or emails — one from each team.
Delivered and set in place by the Home Delivery team — not by us.
Full plumbing, gas, and electrical installation — in a single visit.
Take one more pass through the list above, then tell us where you stand — a little prep now keeps install day smooth.
Tap To Call
Reach a real person Monday through Saturday. We handle scheduling, scope questions, post-install concerns, and warranty follow-ups for every member install we run.
Every one a member's kitchen reopened, a dinner back on schedule, a household running again. We keep counting because every install counts.